If the Customers are “consumers”, as defined pursuant to art. 3, first paragraph, lett. a) of the Legislative Decree 206/2005: a individual who acts for purposes unrelated to any business, commercial, craft or professional activity carried out, have the right, pursuant to and for the purposes of art 64 of Legislative Decree no. 206/2005, to withdraw from the Sale and Purchase Agreements within 14 days from the date of receipt of the Products covered by the Sale and Purchase Agreement.
For orders with customizations (embroidered initials), art. 59 letter c) of the Consumer Code (“Exceptions to the right of withdrawal”) in derogation from articles 52 to 58 of the same Code.
MARIO AND GIUSEPPE TOVAGLIERI s.a.s. guarantees the right of withdrawal in compliance with the conditions set out below and if the item purchased has structural imperfections or manufacturing / production defects.
Therefore, only unused and undamaged garments will be accepted, and that are in the same conditions of receipt by the Customer, or in perfect condition, complete with all their elements (all labels and warranty pendants linked to the garment must not have been removed).
The procedure for exercising the right of withdrawal by the Customers, and therefore the return of the garment and the related refund request, is possible by sending a written communication by e-mail to firstname.lastname@example.org, expressing your manifestation of the will to make use of the right of withdrawal and requesting the appropriate form to proceed with the return. Alternatively, the Customer can use the standard withdrawal form available in the definitions section in the “Terms & Conditions” section.
The above form must be completed by the Customer in all fields, indicating the Customer data, the order that gave rise to the Sale and Purchase Agreement from which he intends to withdraw, the motivation that led the Customer to use the right of withdrawal , attaching a photo of the defect on the garment if reason for return.
The completed form must be sent to email@example.com. MARIO AND GIUSEPPE TOVAGLIERI s.a.s. will view the complaint and will provide feedback to the customer regarding any approval.
If the complaint has been approved, the Customers undertake to return the garments within 7 working days from the date of sending the email approving the complaint by MARIO E GIUSEPPE TOVAGLIERI s.a.s. and in any case no later than the expiry of the period of 14 days from the date of communication of the withdrawal.
The product / garment to be returned must be returned to MARIO E GIUSEPPE TOVAGLIERI s.a.s at the shipping address:
MARIO E GIUSEPPE TOVAGLIERI s.a.s.
Via Ugo Foscolo 13,
21052, Busto Arsizio (Varese)
The garment to be returned must be boxed in the original (intact) packaging / packaging of the garment, inside which must also be entered: the completed return form, the order receipt or the order confirmation email.
All costs and risks associated with returning the garments are entirely borne by the Customers.
MARIO AND GIUSEPPE TOVAGLIERI s.a.s. undertakes to reimburse the price as soon as possible, and in any case within 30 days from the date of receipt of the garment, under the above conditions. Refunds will be made using the same payment instrument used for the purchase
If Customers exercise the right of withdrawal in a manner that does not comply with the methods and terms indicated above, Customers are not entitled to a refund of the price paid.
MARIO AND GIUSEPPE TOVAGLIERI s.a.s. reserves the right to refuse to make the refund in the event that the garment shows evident signs of use or damage or altered in any way.
It is not possible to make a “product change”, therefore you will have to carry out the return procedure and then proceed with a new order.
Coupons or Discount Coupons used to purchase the item will be replaced with new Coupons or Discount Coupons to be used for other purchases.